Technical Support Engineer to a Global Company in Västerås

About the company

Our client is a global industrial company that creates products, solutions, and services within areas including automation and electrification. The group operates in more than 100 countries with over 100,000 employees worldwide. They develop technology that makes industries more efficient, more reliable, and that keeps the world running, every day.

At our client, you'll be part of an organisation where technical expertise, responsibility, and long-term thinking are at the centre. We're looking for people who take ownership and constantly strive to get better at what they do, in an environment with strong support, experienced colleagues, and the opportunity to develop over time.

About the role

As a Technical Support Engineer, you will work in the division working with high voltage rotating machines, ranging from motors and generators to synchronous condensers, for some of the world's most demanding industrial environments. The service organisation in Västerås is responsible for supporting the globally installed base of these machines.

In this role you'll be part of the technical support team and work closely with local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction.

Key responsibilities

• Provide technical support to local service units, external customers, and internal teams
• Handle warranty cases for factory products, including technical investigations and root cause analysis
• Manage and follow up on support cases in a shared case management system
• Ensure cases and projects are handled in a structured, professional, and high-quality manner
• Deliver clear and effective communication from both a technical and customer perspective
• Contribute to continuous improvement and knowledge sharing within the team

Who we're looking for

We're looking for someone who enjoys solving technical problems and communicating clearly with customers. To succeed in this role, we believe you have:

• A vocational education in automation or other related field, or a bachelor's degree in electrical engineering, automation, energy systems, or a similar field
• Experience and knowledge of PLC programming, ideally function block programming
• Knowledge of testing and troubleshooting
• Good communication skills in English, as the role involves contact with customers and colleagues globally. Swedish is an advantage but not required

It's an advantage if you have

• Previous experience in a technical role, preferably within testing and troubleshooting of electrical machines and control cabinets
• Experience with systems such as Salesforce and SAP