Chief Operating Officer

Be part of Clavister’s journey to secure the digital world! We're seeking an experienced Operations leader to take end to end responsibility for our Operations organisation, build scalable ways of working, and ensure we can turn growing customer commitments into predictable, high quality deliveries.

As Chief Operating Officer, you will lead and develop Clavister’s Operations organisation, overseeing the entire flow from customer order through procurement, production and complex delivery programs to final delivery. Your mission is to build a scalable, predictable and high performing Operations organisation that enables Clavister to grow while maintaining control of quality, cost, working capital and customer commitments.

You will lead Order Management, Procurement, Production, Program Office and Logistics and Delivery, bringing these areas together into a strong operational whole. Reporting directly to the CEO, you will be a member of the Management Team, working closely with leaders across Sales, Customer Success, Technology and Finance.

Key Responsibilities

• Lead and develop Clavister’s Operations organisation and its people
• Create an effective operational flow from customer order to delivery
• Turn customer commitments and forecasts into realistic capacity, procurement, production and delivery plans
• Build scalable processes, systems and ways of working to support growth
• Improve delivery predictability, efficiency, quality and working capital management
• Develop our approach to procurement, supply chain, production and logistics
• Lead complex customer delivery programs and manage operational risks and dependencies
• Work cross functionally to turn commercial commitments into successful deliveries
• Build the capabilities and leadership needed for the Operations organisation of the future
• Use data, automation and AI to drive continuous improvement

What success looks like in this role

• A clear and effective operational flow from order to delivery
• More predictable deliveries and fewer operational surprises
• Stronger planning across customer demand, procurement, production and delivery
• Improved control of inventory, working capital, cost and operational risk
• Scalable ways of working that enable increased delivery volumes without corresponding increases in complexity
• A strong Operations organisation with clear accountability, capable leaders and engaged teams

The leader we are looking for

Trust is our foundation. We believe great leadership is built through how we care, collaborate, show bravery, innovate and continue to grow. How you lead matters as much to us as what you have achieved. We are looking for a leader who: