Business Expert (Planning)

Job Description

Are you interested in shaping how planning works across channels and ensuring that planning processes and tools truly support the business in an OMNI context?

We're looking for a Business Expert in Planning to join the Synapps Planning team within Central Controlling.

WHAT YOU'LL DO

As Business Expert Planning, you will play a key role in strengthening and developing planning processes across Stores and OMNI. You will ensure that planning principles, processes and ways of working are clearly defined, understood and adopted across the organisation.

Working closely with Retail Operations, Workforce Management, OMNI stakeholders, Business Tech teams and Market Controllers, you will help ensure our planning framework remains relevant, efficient and aligned with business needs.

Some of your main responsibilities include

• Acting as Business Expert for planning processes within Store and OMNI operations
• Owning and continuously improving planning methodologies, business processes and ways of working
• Translating sales, pieces and visitor plans into workload and capacity perspectives
• Supporting consistent and correct use of planning tools and processes across markets
• Collecting and documenting business requirements and improvement opportunities
• Creating clear process documentation, training materials and user guidance, and driving education, onboarding and knowledge sharing
• Acting as a bridge between business stakeholders, controllers and Business Tech teams to support communication, adoption and continuous improvement

WHO YOU ARE

We are looking for a person with...

• At least 3 years of experience within planning, workforce planning, business controlling or OMNI planning
• Strong understanding of Store operations and how sales, pieces and visitor plans impact workload and operational capacity
• Experience working with structured planning processes and planning tools
• Strong business process understanding and ability to translate business needs into practical solutions
• Experience creating process documentation, training materials and end-user guidance
• Strong analytical skills with the ability to transform data into actionable business insights
• Experience working cross-functionally within a complex organization

And a person who is...

• Passionate about improving processes and driving planning excellence
• Structured, organized and quality-driven
• Curious, proactive and solution-oriented
• Comfortable challenging existing ways of working and proposing improvements