Key Account Manager - Energy Division

About the job

As Key Account Manager, you will be responsible for developing and strengthening Alfa Laval's relationship with one of its key strategic energy customers in Norway. Based in the Service Sales team within the Energy Division, you will take a holistic view of the customer relationship and identify opportunities across both Service Sales and Capital Sales.

You will turn customer insight into commercial opportunities by understanding the customer's business priorities, mapping stakeholders and building trusted relationships at every level, from maintenance and technical teams to senior and executive management. Working closely with Alfa Laval's Business Units, Capital Sales, Service Sales and Nordic service organization, you will develop and execute a long-term account strategy that supports sustainable growth.

Key Responsibilities

• Conduct market and customer analysis to identify business potential, customer priorities and growth opportunities.
• Map the customer's organization, stakeholders and decision-making processes across relevant business areas and locations.
• Develop account strategies that define which relationships to build, with whom and for what purpose.
• Develop and maintain a two- to four-year Key Account Management plan, including customer segmentation, prioritization and commercial objectives.
• Identify opportunities across the full customer lifecycle, including service agreements, maintenance, upgrades, replacements, new equipment and capital projects.
• Develop, implement and follow up local sales activities with relevant customer stakeholders and markets to achieve sustainable growth.
• Develop a close relationship between Sales and Service Operations to ensure projects are executed according to plan and meet customer expectations.
• Plan and coordinate customer engagement to ensure that the right stakeholders are involved at the right time.
• Systematically follow up each stage of the KAM sales process to ensure that relevant opportunities are identified and captured.
• Proactively coordinate with Alfa Laval Business Units, Capital Sales, Service Sales, service operation and other internal stakeholders to ensure aligned customer and market strategies.

This position is preferably located in Norway and reports to David Mellby, Market Area Manager for the Nordic Sales Company serving the Energy Division.

Who are you

You are a customer-focused and strategic relationship builder who enjoys understanding complex organizations and turning customer insight into action. You are proactive and confident in reaching out to stakeholders at every level, including senior management, while remaining equally comfortable discussing practical challenges with maintenance and technical teams. You adapt your communication style to different audiences and functions, create momentum without waiting to be asked, and influence through open dialogue and collaboration. Structured and accountable, you follow through on commitments and are motivated by creating sustainable growth across both service and capital sales.