Front Office Duty Manager till Sheraton Stockholm

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

The hotel has just completed a full renovation and we are now looking for a new member to join our Front Office Team as Duty Manager.

As Duty Manager, you are responsible for overseeing the daily operations and ensure delivery of high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests.

This role involves leading the front office associates, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience.

If you are ready to take the next step in your career, this position is a great opportunity to move forward and develop further, both within Front Office and across other areas of the hotel.

Your Key Responsibilities

• Manage daily front office operations, including scheduling and training.
• Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
• Coordinate with other departments to ensure smooth operations.
• Oversee check-in/check-out procedures and ensure adherence to company policies.

Your Qualifications

• Minimum of 3 years of experience in the hotel industry.
• At least 1 years of team management experience in a leadership role in guest service or equivalent.
• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
• Ability to motivate and inspire the team.
• Proactive and independent work approach.
• Values active involvement in daily operations and considers leading the team essential.
• Excellent problem-solving skills with a focus on guest needs and expectations.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations with professionalism.
• Thrives doing operational work and engaging with guests

We offer

• A permanent, full-time position following a 6-month probation period and in accordance with the collective agreement.
• This position offers great opportunities to develop and take the next step in your career, both within Front Office and across other areas of the hotel.